Cancellation/No Shows

The Sanctuary enforces a cancellation policy on services and reserves the right to charge a 100% fee for any no-shows and 50% fee for late cancellations. We must be informed of any cancellations or rescheduling 24 hours before treatment in order to re-book your appointment, under 24 hours will be charged.
The cancellation/no show fee is only charged if you violate the terms of the cancellation/no show policy.

Late Arrivals

In order to respect the time of both our clients and staff, we ask you to arrive on time to your appointment.
Clients arriving more than 10 minutes late for their appointment may forfeit the full treatment booked in but must still pay the full price. Clients arriving more than 30 minutes late will be considered a No-Show, therefore forfeiting their full treatment and charged a 100% fee.

Service Guarantee & Refunds

Your satisfaction and experience is our number one priority. If you’re not completely satisfied, please let us know during your treatment or within 24 hours of the service. We’re committed to making any needed corrections and if there is a fault on our side, to offer a refund.

Right To Refuse Service

The Sanctuary staff has the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.